Here’s a quick fact: It’s easier to distinguish your business from a benefit and service point of view than from a product or feature angle.

For example, if you sell telephone headsets, perhaps you can distinguish your product by saying it has a mute button, comes in 5 colors, and is lightweight.

So what? What benefit is that to me as a customer?

But from a service/benefit aspect, you can offer these benefits, which are MUCH more interesting to me:

· In stock or it’s FREE

· We never close

· 4-hour guaranteed repair

· Trade up when you outgrow your system

· Order 24 hours a day

· Choose from 100 different systems

· Same-day shipping — only $15

· Order by midnight and get same-day shipping

· Prepayment discounts

· FREE technical support

· Toll-free ordering hotline

· Priority-member ordering hotline

· Order over the Web from your own computer

· Money-back guarantee

· Saves you at least $10,000.00 a year in productivity or your money back

· FREE report with any purchase

· No minimums

· Guaranteed everyday low prices

· Business leasing — $0 down payment

· Expert sales consultants

· And much, much more

So tell your customers about the Benefits, not the Features of your service or product – and don’t be shy!

John Thornely
© John Thornely www.johnthornely.com 2008

To learn more about how YOU can
Profit From The Internet – Fast, visit
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